Our passengers often ask the following questions. If you have a question that is not answered below, please contact us by email or call for an immediate answer:

How will we locate our driver after the flight arrives?

Your driver will meet you at the exit from the customs hall inside the airport terminal. Drivers will hold a sign with your name written upon it. The airport terminal can be very crowded, therefore if you cannot locate your driver, please contact us immediately on , so we can call the driver and arrange an easy meeting point for you in the terminal.

What will happen if our flight gets delayed?

We monitor all incoming flights. So it does not matter how delayed your flight is, or how early it is, there will be a driver waiting for you at no extra cost.

How long will the driver wait for us to clear customs?

The driver will normally wait 80 minutes for you before he makes any enquiries. He will check with the information desk and page your name and wait another 10 minutes for you before he leaves the terminal. We strongly recommend that you call us, if you think it will take more than one hour to leave customs, so we can tell the driver to wait for you.

What methods of payment are acceptable?
We accept cash in pounds stirling, US dollars, pounds stirling travellers cheques and all major credit cards which are subject to nominal c/charge.

How long does the journey take from the airport to London City?

It takes 35-60 minutes from Heathrow and 55-75 minutes from Gatwick to London City, depending on the time of the day and traffic conditions.

Can your office contact the driver while he is in the airport terminal or driving?

Yes we can contact with all drivers as every driver carries a cell phone.

Do we do other transfers apart from airport trips?

Yes. We offer shopping trips, sightseeing tours and hourly/daily hire at a very competitive rate.